Accommodation rules

  1. Only Guests who have checked in can be accommodated. Immediately after guests arrival they have to show either their identification card, passport or another valid document of identification to the appropriate employee of the hotel. Upon arrival the Hotel will provide the Guest with an accommodation card with the name of the Hotel, name of the Guest, room number, the price of the one-day accommodation, the duration of accommodation and the checkout time in the last day of accommodation.
  2. When returning to the Hotel Guests are obliged to prove their identity by the valid hotel card if requested.
  3. The Hotel may in exceptional cases offer the Guest accommodation other than the one already agreed, if it does not principally differ from the confirmed order.
  4. On the basis of the ordered accommodation the Hotel is obliged to accommodate the Guest not later than 6 p. m. The Hotel will reserve the Guest’s room until that time unless otherwise stated in the order.
  5. If the Guest asks for prolongation of the accommodation the Hotel may offer an alternative room from the one which they were originally accommodated in.
  6. The Hotel is responsible for the duration of the stay for the safety of belongings and effects brought to the Hotel by the Guest as well as for the any damage caused to the belongings and effects if kept at the place assigned for that purpose. The Hotel is only responsible for money and valuables if accepted into its depository (on the basis of confirmation)
  7. Guests may receive visits upon the consent of the appropriate hotel employee only and then only upon the submission of an identification document by the visitor and in the hours between 8 a.m. and 10 p.m.
  8. The Guest will use the room in the terms agreed with the Hotel. If the terms of accommodation have not been agreed in advance the Guest will checkout and vacate the room not later than at midday on the last day of accommodation. If the Guest does not do that in the assigned term, the Hotel can charge them another day.
  9. Guests that will be accommodated before 6 a. m. will pay for the whole previous night.
  10. Neither in the room nor in the social premises of the Hotel may Guests move any furniture nor perform changes or interferences which may affect electrical mains or other installations.
  11. In the hotel and especially in the room the Guests are not allowed to use their own electrical appliances. This order does not refer to the electric appliances serving Guests for personal hygiene (electric shaver, massage machine, hair dryer and so on).
  12. Before leaving the Guest is obligated to close the water taps in the room, switch off the light in the room and the fixtures, to lock the door and give the key in the appropriate place -reception, doorman’s lodge.
  13. For safety reasons it is not allowed to leave children younger than 10-years alone without adult supervision neither in the room nor in other social premises of the Hotel.
  14. It is not allowed to accommodate dogs and other pet animals in the Hotel
  15. Smoking is allowed in assigned places. Other premises are non-smoking areas.
  16. Between 10 p.m. and 7 a.m. Guests are obligated to keep noise to a minimum during these hours.
  17. Guests are responsible for any damages caused to Hotel property according to the provisions of the Civil Code.
  18. For accommodation and provided services Guests are obliged to pay according to the valid price list at the end of the accommodation or at the end of the first week then each week there after if the stay exceeds one week.
  19. The list of prices for temporary accommodation as well as additional services can be shown at the Hotel reception.
  20. Complaints or suggestions should be submitted to the Hotel Management.
  21. The Guest is obliged to keep all provisions of the Accommodation Order, if they break it, the Hotel Management have the right to break the contract providing the accommodation service before expiration of the agreed term.

 

The Accommodation Order becomes valid on 1.1.2016

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